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Owned and operated by My Backyard Lounge, we're happy to answer questions about patio furniture, outdoor kitchens, pergolas, and more.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your patio furniture, pergola, or other items all the way to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not fit your backyard vision the way you hoped, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or size?
We are happy to help with exchanges within our 30-Day Returns window. Reach out to us by email or phone with your order number, and we will walk you through the next steps.
What materials are your patio furniture sets made from?
Materials vary by collection and may include powder-coated aluminum, all-weather wicker, teak, and UV-resistant fabric. Each product page lists the specific materials used so you can choose what works best for your space.
Do your pergolas and gazebos require assembly?
Yes, most pergolas and gazebos arrive with detailed assembly instructions and the necessary hardware. We recommend reviewing the product listing for dimensions and assembly details before purchasing to make sure it suits your backyard layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We respond to every message within one business day so your project keeps moving forward.
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30-Day Returns
If a piece does not work for your backyard, our return policy makes it simple to start a return.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
